Tracker

Pre Sales

Service Request

Product Technical Support

General Inquiry

I am an End User
I am raising the inquiry on behalf of a company
* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

1.     Was it an out of box failure / within 30 days

2.     At what point did the Product fail?

Please verify that you are not a robot.

3.     Firmware version of DSP:*

Note: can be either LCD Panel on unit or screenshot of software.

4.     Mode setting (if applicable)*

5.     What amplifier used (if Passive):*

6.     Was the amplifier's internal limiter switched on?
7.     Was the amplifier running in

8.     DSP Preset and DSP Unit (if applicable)*

9.     System installed by(provide details if possible)?*

* Please fill all required fields
I am an End User
I am raising the inquiry on behalf of a company
Please verify that you are not a robot.
* Please fill all required fields

Before returning your product for repair, you may want to review your user manual or refer to our Knowledgebase for information that may help you further.

* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

Note: Please attach Proof of Purchase to reduce the lead time to process your request.

* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

How is your product connected? (Other hardware/Software)

Fault Description *

Please verify that you are not a robot.
* Please fill all required fields
I am an End User
I am raising the inquiry on behalf of a company
Please verify that you are not a robot.
* Please fill all required fields